The trick isn’t so much knowing what level you are at, but understanding what to assess and how to validate. Mobile maturity is non-linear. Clients often do not fit into one nice box, often there are capabilities scattered across a few different levels so breaking out the important categories is important.
Like all good horror stories, there are always the 'innocent victims' that were to slow to get out of the way because they couldn't see the obvious and the irresistible. Many a CIO has experienced a reduction in authority and influence due to consumerisation and a major shift in the vendor landscape, through no fault of their own.
A key area organisations are struggling with is the ability to deploy mobile applications. Mobile Application Services is an important support function in enterprise mobility and requires an understanding of the toolsets to get apps onto devices and the support processes to ensure that apps are supported and meet quality standards.
MSC Mobility has released its latest enterprise managed mobility offering addressing the complexities of deploying and managing mobile applications. “Managing mobile applications present a lot of challenges for enterprises because many of the automated tools that exist in the desktop world are not available in the mobile world.” MSC Mobility’s Product Manager Justin Stuckey states.
Creating a business oriented mobile strategy requires an understanding of many moving parts and access to a number of differing skills sets. The business implications of mobility are massive with existing business models being disrupted and existing industries being forced to rethink their offerings - transport, accommodation, finance to name a few. To remain relevant enterprises need to innovate and evolve before their competitors do.
77% CEO’s surveyed by Accenture in 2014 have mobility in their top 5 priorities with over a third actively participating in the development of mobile strategy. For the enterprise, mobile means quicker wins at lower cost with more options. Frustrations with internal IT performance can be resolved by using alternative suppliers leaving internal IT supply out of the loop entirely, which may or may not be a viable long term approach.
As enterprises are confronted with rapid digitisation in a consumer oriented technology environment, many of the industrial strength support and change management processes are simply too slow to cope with regular fast app updates, annual major OS upgrades and constant platform changes. Just as organisations moved to Agile project management processes for project delivery, businesses need to either introduce agile support processes that favour ‘help yourself’ as well as fully assisted support. Carte blanche app mobilisation via VDI (Virtual Desktop Infrastructure) is typically a poor user experience and responsive design can create more issues than it solves if the supporting architecture and training isn’t in place.