What's it like to work with MSC Mobility?

As a provider of managed services, MSC Mobility is very focused on getting more than just the project engagement right. Our relationship must start on the right foot and develop the right way for us both to be successful.

On this page we'll tell you the kind of results our clients have reported and we'll also give you a sense of our guiding beliefs, approach to client projects and how we're different than most service providers.

Expected Results

	Your IT team will be able to focus on core support and servicing issues without the need to manage device deployment and servicing issues.
	You’ll get all the infrastructure, connectivity, security and redundancy to keep your mobile workforce in touch with the office to maximise client servicing efforts.
	You will do business in new and better ways by quickly deploying mobile services that improve operational efficiency
	When you work with us you will benefit from a high service level Hosted Mobility Solution that consistently delivers access to email, calendar, contacts and enterprise data while away from the office.
	When you work with us you will benefit form our fully managed BlackBerry service using IBM Lotus Notes with simplified management and centralised control of mobile devices in a secure, scalable architecture via an outsourced solution.
	When you work with us you will benefit from a complete Hosted Mobility Solution platform that enables the development, deployment and streamlining of provisioning mobile devices with IBM Lotus Notes.
	We will help you to quickly and cost effectively deploy a Hosted Mobility Solution by avoiding the need to extend support to cover 24/7 mobile services.
	Our Hosted Mobility Solution improves the quality and speed of decision-making through rapid, secure distribution of information.

Guiding Beliefs and Values

Our guiding principles are simple and effective.

• 100% Guaranteed Delivery – Failure is not an option.
• Passionate commitment to quick wins.
• Develop the individual, build the team.

You must get a higher value result
There are many ways to deploy a mobile solution. Some appear cheap and easy but limit your ultimate potential, others have too many bells and whistles that don’t deliver measurable benefit. Between your “As Is” state and your desired “To Be” state we must deliver you a high value result.

Our Approach

Understand the Issues
MSC Mobility work with you to understand your business drivers and strategy. This ensures the right fit with our services and underpins our guiding value of guaranteed delivery.

Proof of Value
Where possible, MSC Mobility will prove the value of our services at minimal risk to our clients. This ensures we are both committed to understanding and achieving your goals and allows you to demonstrate value to internal stakeholders. We typically run pilot or trial projects to give new prospective clients a realistic and measurable experience of our services.

Package and Deliver
Proper planning and collaboration ensures we work together to implement our services on time and to budget under an agreed set of Service Level Agreements. We work to tailor services and policies where appropriate and quickly close out the commercial considerations.

Run and Manage
On going management and support of your mobile environment and mobile applications includes high quality service management reporting and regular meetings to ensure any improvement opportunities are identified and actioned.

We are dedicated mobility specialists

Stay ahead of the game
Mobility is a complex area and many factors play a part in ensuring a service is operationally stable, secure and flexible. We continually monitor the leading platforms and architectures to ensure we both stay ahead of the curve. As the dust settles and mobility services continue to mature, you can be assured the necessary investments in research, skills and architecture are being made to keep pace the shifting mobility landscape.

All the skills required
MSC Mobility have the skills required to make a total mobility solution a success. Network and Network Security, Application Hosting and Support, Integration & Application Development and Service Desk.

The Bottom Line

If you choose to explore working with MSC Mobility you’ll quickly get to understand what can be achieved, the benefits you will receive and a concise plan and costs to deliver.

Now that you have a better idea about the results you can expect by working with us and the approach and philosophy we have in working with our clients, learn about Our Services.

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