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Centre Free Info Center - your source for Mobility podcasts, whitepapers
and reference documents.
Browse
our comprehensive library for information on planning for BlackBerry,
extending enterprise applications, systems management and much
more.
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By reading our website you have
been exposed to several concepts that may require further
exploration. |
To facilitate clear decision making and help you
determine if our solutions can help you we would like to offer
you some additional information.
Mobility solutions provide organisations
across all industries with the necessary means for enhancing productivity,
reducing mobile professional’s administration and lowering
the operational costs associated with field-based mobile professionals.
This is achieved by providing mobile professionals with the necessary
tools and functionality, in the form of mobile business applications
running on BlackBerry devices. This enhances the business process
of these mobile professionals as they are empowered to both capture
field data more accurately and efficiently, as well as provided
with the means to communicate with back-office information systems
whilst in the field.
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Mobility solutions enable field-based
workers to perform business processes whilst in the field. By
reducing or even removing the need to return to the office to
perform office administration tasks, or to obtain information
from back-office systems, field workers are able to perform their
tasks more efficiently and more accurately as they have been empowered
by mobility solutions that both align with and enhance their business
processes.
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Industry
Sector |
Mobility
Application possibilities |
| Sales &
Marketing |
- Store Merchandising
- Sales Order Entry
- Mobile CRM (Extension to Customer Relationship Management
software)
- Sales opportunity management
|
| Field Service |
- Field Service Job Management
- Service Job History query (draw-down
service history using serial number)
- Boot-stock management
- Break/Fix Service
- Scheduled Service Jobs
- Urgent Response Service Jobs
|
| Asset & Facilities
Management |
- Asset Tracking & Management
- Building Inspections
- Security Inspections
- OH & S Inspections (e.g. Building safety inspections)
|
| Insurance &
Banking |
- Field Insurance Assessor
- Mobile Lending / Mortgage
|
| Retail |
- Mobile stocktake systems
- Customer loyalty programs
- Stock query
- Store Management
|
| Wholesale |
- Field sales and marketing
- Warehouse management
|
| Utilities
– Gas, Water, Electricity |
- Asset & Facilities management
- Meter reading and servicing
- OH&S Safety Inspections
- Field Service Job Management
- Sales Order Entry
- Warehouse management
|
| Hospitality |
- Food & Beverage Order taking
- OH&S Safety Inspections
- Hotel services (e.g. Room service ordering taking and
delivery)
- Customer management system
|
| Healthcare |
- Mobile Patient Information Systems (Nurses)
- Mobile Patient Information Systems (Doctors)
- Facilities & Asset Management Inspections
- OH & S Inspections
- Mobile Patient Admittance systems
- Mobile Patient History database
|
| Government |
- Facilities & Asset Management
- OH&S Compliance Inspections
- Customer management systems
|
| Manufacturing |
- Warehouse management
- Quality Assurance Inspections
|
| Transport
& Logistics |
- Mobility extension to SCM (Supply Chain Management)
systems
- Maintenance and Asset Management
- Delivery Management
|
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The BlackBerry is a wireless handheld device introduced in 1999
which supports push e-mail, mobile telephone, text messaging,
internet faxing, web browsing and other wireless information services.
It was developed by Research In Motion (RIM) and delivers information
over the wireless data networks of mobile phone service companies.
BlackBerry made headway in the marketplace by first concentrating
on e-mail.
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The BlackBerry is
primarily known for its ability to send and receive e-mail
wherever it can access an appropriate wireless network of
certain cellular phone carriers. It has a built-in keyboard,
optimized for "thumbing", the use of only the thumbs
to type. System navigation is primarily accomplished by the
trackwheel (or "thumbwheel"), a scrolling wheel
with a "click" function, located on the right side
of the device. BlackBerry devices still depend on mobile phone
service coverage and are not Wi-Fi compatible unlike similar
handheld devices that are on the marketplace. |
The devices are very popular with some businesses,
where they are primarily used to provide e-mail access to roaming
employees. To fully integrate the BlackBerry into a company's
systems, the installation of BlackBerry Enterprise Server (BES)
is required.
(Source: Wikipedia - http://en.wikipedia.org/wiki/BlackBerry)
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BlackBerry Enterprise Solution provides a complete wireless platform
that allows orgnaisations to extend the benefits of their messaging
and collaboration applications to mobile professionals. BlackBerry
Enterprise Server software is an important element of the BlackBerry
Enterprise Solution. It is designed to provide IT departments
with simplified management and control of wireless devices in
a secure, scalable and flexible architecture.
(Source: http://www.blackberry.com/products/blackberry/index.shtml)
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BlackBerry Podcast:
Security Behind BlackBerry by RIM (Research
in Motion)
Overview:
Mobility helps improve efficiency and drive revenue, but mobility
can’t compromise the security of your data, or the data
of the people you do business with. The BlackBerry® Enterprise
Solution™ is designed with your data security in mind, without
sacrificing the user experience. Listen to this podcast to understand
how the industry-leading security built into the BlackBerry Enterprise
Solution allows your users to confidently access sensitive information
on the go.
Key Topics / Learning Outcomes:
- BlackBerry Encryption
- IT Policy as a way to manage risk
- BlackBerry approach to viruses and malware
- BlackBerry Security Certifications
Download Podcast
BlackBerry Podcast:
Introducing Lotus Sametime Instant Messaging
for BlackBerry by RIM (Research in Motion)
Now your Lotus Sametime instant messaging comes
with you while you're on the go.
Overview: Communicate with
other Sametime users at your organisation, whether they're using
desktop computers, a BlackBerry® device, or another mobile
device.
Initiate a group chat from your BlackBerry
handheld. Check the presence indicator for your colleagues and
set alerts to notify you when a team member becomes available.
Your buddy list is synchronized with the Sametime server so it’s
always up to date.
Download Podcast
BlackBerry Podcast:
What is IBM Lotus Sametime by RIM
(Research in Motion)
Now your Lotus Sametime instant messaging comes
with you while you're on the go.
Overview: Communicate with
other Sametime users at your organization, whether they're using
desktop computers, a BlackBerry® device, or another mobile
device.
Initiate a group chat from your BlackBerry handheld. Check the
presence indicator for your colleagues and set alerts to notify
you when a team member becomes available. Your buddy list is synchronised
with the Sametime server so it’s always up to date.
Download Podcast
BlackBerry Podcast:
Third Party BlackBerry Applications by RIM (Research in
Motion)
Everything but the kitchen sink: Third party software
for your BlackBerry® device.
Overview: It may be stating
the obvious, but a BlackBerry device is like a computer. So it
makes sense that it can take advantage of software by other companies.
Applications like CRM, dispatching, managing finances are just
a few of the things it can do for you. About the only thing is
doesn’t do is the dishes.
Download Podcast
BlackBerry Podcast:
The Travel Advantages of Your BlackBerry Device by RIM
(Research in Motion)
Take your office with you wherever you go No matter
where you may be – in traffic, on the subway or in the air
– you can make the most...
Overview: Take your office
with you wherever you go
No matter where you may be – in traffic,
on the subway or in the air – you can make the most of your
time with a BlackBerry® device. Real- time responsiveness
lets you email, file information, update your calendar and more.
Anytime, anywhere. The days of waiting to get into the office
to work are over; the office now fits in your hand.
Download Podcast
BlackBerry Podcast:
IT Policies: Managing BlackBerry Pearl in the Enterprise
by RIM (Research in Motion)
Join Andrew Bocking, Senior Product Manager for
Handheld Software at Research In Motion, for a brief overview
discussion on the new BlackBerry®.
Overview: Join
Andrew Bocking, Senior Product Manager for Handheld Software at
Research In Motion, for a brief overview discussion on the new
BlackBerry® Enterprise Server IT Policies that allow IT Administrators
to manage individual, group, or corporate wide policy across a
variety of BlackBerry device features, including those specific
to the BlackBerry® Pearl™ 8100™ smartphone. These
include advanced controls for the camera and the expandable memory.
Source: BlackBerry Resource Centre: http://www.resourcecenter.blackberry.com/
Download Podcast
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Analyzing the ROI of A BlackBerry
Deployment, 2004
About the Study This new study was undertaken to reflect the growing
popularity of BlackBerry handhelds.
Overview: About the
Study
- This new study was undertaken to reflect
the growing popularity of BlackBerry handhelds.
- The study was conducted with 490 IT managers
responsible for managing BlackBerry in their firms and 210 BlackBerry
end users.
- This study added and analysis of BlackBerry
workflow efficiency benefits and enhanced the TCO information
to include cost of pilots.
- BlackBerry end users with voice enabled
on their BlackBerry handhelds comprised 51% of respondents.
Download White Paper
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