Managed Services for BlackBerry
MSC’s BlackBerry Managed Service is a cost-effective way to manage a large fleet of mobile devices, bringing you all the benefits of the BlackBerry device but through a fully managed solution.
It enables you to offer e-mail and mobile applications to all your employees, on the move, as they need it.
The service, which is integrated with your carrier, can reduce the cost and difficulty of managing BlackBerry devices. MSC Achieve this by providing an end-to-end solution that encompasses wireless strategy, solution implementation, fleet management, support , maintenance and platform management.
But it goes much further than that. MSC can take you beyond email with mobile application trials, production transition and mobile application support and management.
Service Description
MSC’s BlackBerry Managed Service is a cost-effective way to manage a large fleet of mobile devices, bringing you all the benefits of the BlackBerry device but through a fully managed solution.
It enables you to offer e-mail and mobile applications to all your employees, on the move, as they need it.
The service, which is integrated with your carrier, can reduce the cost and difficulty of managing BlackBerry devices. MSC Achieve this by providing an end-to-end solution that encompasses wireless strategy, solution implementation, fleet management, support maintenance and platform management.
But it goes much further than that. MSC can take you beyond email with mobile application trials, production transition and mobile application support and management.
Key Benefits
MSC’s BlackBerry Managed Service brings the essential experience, skills, processes and systems to the management of your BlackBerry platform - key benefits include:
Higher Service Level
Our dedicated professional team deliver first class service levels in the end to end management of your mobile fleet. MSC will reduce response and resolution times for Service Requests, Incidents and User Support.
Reduce Security and Stability Risk
Benefit from our investment in maintaining skills and expertise around the latest architectures and policy improvements - MSC invests to ensure that your platform is as secure and available as possible.
Manage Costs
MSC Service is fixed price, no hidden extras delivering end to end management, maintenance and support enables you to predict and manage the costs of supporting mobile e-mail and mobile applications, with reduced complexity.
Move Beyond Email Faster, Easier
BlackBerry is MORE than just mobile email. Move beyond email with MSC’s assistance. We can help you select, plan, pilot and deploy 3rd party mobile applications. Increase your companies productivity, performance and ultimately profitability by extending the functionality of the worlds leading mobile platform.
Reduce the Complexity of Managing Mobility
MSC’s BlackBerry Managed Service enables you to have one single point of contact and a single contract. Focus all of your energy on your business plan and rely on a specialist to manage and service all of your mobile communications platform needs.
Key Features
MSC’s Managed BlackBerry offers the following key features:
Platform Management & Maintenance
Manage and maintain advanced architectures for highest availability and DR. Version upgrades and patch management for the latest security and feature sets.
Fleet Management
Device and accessory procurement and logistics. Carrier service integration and management. Activations, warranty and repairs, firmware management, user training.
Service Desk - Mobile Support
ITIL based service desk facilities dedicated to mobile platform support. 1st and 2nd Level call coverage, incident and problem management, service requests. Hot-line escalation to Carrier and RIM for 3rd level support to provide end to end resolution.
Policy Guidance & Governance
Security, usage and information policy guidance and governance to ensure platform policy alignment with policy implementation and management.
Enterprise Service Levels
Enterprise service levels to ensure business requirements are matched by service delivery. Service levels cover response and resolution, service uptime, desk availability and after hours services.
Account Management & Reporting
Monthly account management with reporting coverage of key areas of the service including:
- Service Desk call statistics & analysis
- BES Management & maintenance activities
- Licensing, user management and cost management
- Service level summary including Service Level Credits
- Service improvement recommendations
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MSC provide the following
services under its Mobility Solutions umbrella:
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